Call centers are facing the potential of fraud from inside and outside their facilities, and they are taking multi-pronged approaches to tackle these security challenges. At the same time, experts say that fraudsters will be busy this holiday season, and will be particularly active on online marketplaces.
You know the drill. The standard way of getting help – the automated kind (through interactive voice response) – just isn’t cutting it. The chatbot isn’t enough.
Communication and financial technology have both undergone rapid transformations over the years. The ways we talk and exchange money are almost entirely different than what we saw decades ago.