Collaboration and Communications Security is Still Lacking

Attacks on enterprise communication systems continue to rapidly evolve in size, scope, and sophistication, especially as AI allows for enhanced targeting as well as voice and video impersonation.

For the last three years Metrigy has gathered data from end user organizations on how they are handling the increasing threats to their communications and collaboration applications. And those threats are increasing. Among the nearly 340 participating organizations in this year’s study, 20.5% say they have had an attack on their communications, collaboration, and/or contact center platforms and applications in 2023. That represents an increase of almost 300% since we first started gathering this data in 2021.

While participants typically don’t share the details of their attacks, a wide range of vectors exist for those seeking to achieve financial gain or cause harm and disruption. Examples include...