How a Cyberattack Overwhelmed the 911 System

March 3, 2017

On a Tuesday night last October in Olympia, Wash., 911 operator Jennifer Rodgers stared at the list of incoming calls on her screen.

Normally, one or two calls at a time would trickle in at this hour. At 9:28 p.m., they began stacking up by the dozens like lines on an Excel spreadsheet...