How an AI Granny is Combating Phone Scams

At first glance, Daisy looks like your stereotypical grandmother: She loves knitting and talking about her family, has a cat named Fluffy, is technologically inept and has plenty of time to shoot the breeze.

But dig a little deeper, and you’ll find her to be exceptionally tech-enabled, with a few cunning tricks up her sleeve.

That’s because Daisy is a conversational artificial intelligence chatbot created by British mobile phone company O2 to help combat fraud by tricking phone scammers into thinking they are speaking to a real person...