Today In Data: The Rise Of Call Center Fraud

November 26, 2018

Call centers are facing the potential of fraud from inside and outside their facilities, and they are taking multi-pronged approaches to tackle these security challenges. At the same time, experts say that fraudsters will be busy this holiday season, and will be particularly active on online marketplaces. And companies are creating fraud prevention defenses for the mobile order-ahead space, as quick-service restaurants (QSRs) are moving forward with digital innovation….