Call Trust
Trust in phone communication faces unprecedented challenges. With 87% of business calls going unanswered and 68% of adults avoiding unknown numbers, organizations must rebuild customer confidence in voice communication. Rich call display technology and call authentication solutions can help restore trust and improve answer rates.
Components of Call Trust
Branded Caller ID
Branded caller id displays company name, logo, and call purpose, increasing recognition and answer rates by up to 30%.
Call Authentication
Phone call authentication verifies caller identity and blocks fraudulent calls using:
- Voice biometrics
- Multi-factor authentication
- STIR/SHAKEN protocols
- Behavioral analytics
Number Reputation Management
Monitors and maintains positive calling number reputation by:
- Removing incorrect spam labels
- Preventing fraudulent number use
- Managing carrier relationships
- Tracking reputation metrics
Threats to Call Trust
- Spoofing: Fraudsters impersonating legitimate businesses
- Robocalls: Automated calls eroding answer rates
- Spam Labeling: Legitimate calls incorrectly flagged
- Account Takeovers: Unauthorized account access attempts
- Social Engineering: Manipulation of call center agents
SecureLogix Call Trust Solutions
Contact™ Call Branding Service
- Rich call display capabilities
- 95% wireless device coverage
- Verified caller status
- 30% average answer rate improvement
TrueCall™ Spoofing Protection
- Blocks fraudulent number use
- Network-level security
- Carrier integration
- Real-time protection
ReputationDefense™ Management
- Spam label removal
- Reputation monitoring
- Carrier coordination
- Proactive protection
Orchestra One™ Authentication
- Automated call verification
- Multi-factor authentication
- Real-time risk assessment
- Cost-effective deployment
Benefits of Call Trust Solutions
Business Impact
- Higher answer rates
- Reduced operational costs
- Improved agent efficiency
- Enhanced customer satisfaction
Security Benefits
- Fraud prevention
- Data protection
- Regulatory compliance
- Brand protection
Customer Experience
- Clear caller identification
- Reduced spam exposure
- Streamlined verification
- Improved communication
FAQs
Q: What is call trust? Technology and practices that verify caller legitimacy and build confidence in phone communication.
Q: How does branded caller ID work? Displays verified business information including name, logo, and call purpose on recipient devices.
Q: What affects call trust? Spoofing, robocalls, spam labeling, and fraudulent activities impact trust in phone communication.
Q: How can businesses improve call trust? Implement branded calling, authentication, reputation management, and security protocols.
Q: What role does authentication play? Verifies caller identity, prevents fraud, and ensures secure communication.