Fraud & Toll Fraud

 

Toll Fraud

If criminals break into your phones, they can silently place costly long distance calls on your dime. Maybe it will be a huge sum all at once, or maybe at a rate so slow you never notice.

Toll Fraud adds up quickly unless you detect strange activity right away.

SecureLogix can identify and mitigate toll fraud and service abuse, using real-time anomaly detection and policy enforcement of calls that are part of a toll fraud attack.

What is Toll Fraud?

Toll fraud is the theft of long-distance or international toll services, and is a long-standing voice security issue for enterprise businesses.

Toll fraud attacks may involve the resell of unauthorized long-distance access at the expense of the company, and are often achieved by hacking into corporate phone resources such as a PBX or individual phone or conference call lines.

Long distance services may also be misused and abused by your own staff placing expensive, unauthorized calls on corporate phone lines.

 

SecureLogix's Solutions

SecureLogix's solution can be deployed in both SIP and TDM networks, and it integrates well with common network infrastructures. We support both large and small sites, and use nimble polices for detection and mitigation. Better yet, newly built business rules and policies are fed by call attributes and SIP signaling attributes, without impacting underlying software.

  • Cloud-based deployment
  • Call-control options
  • Supports semi-static and dynamic white and black lists
  • Customizable network queries on source number, number type checks, call authentication, etc.
  • Accommodates industry regulatory requirements without changing software
 

Industries

Toll fraudsters look for large organizations where high-cost calls are unlikely to trip any alarms, or companies that may lack the resources to respond quickly. 

Industries Gallery
Financial & Insurance
Financial & Insurance

Global financial institutions and neighborhood banks alike face the same threats. Keeping calls flowing freely and securely is paramount.

Healthcare
Healthcare

Healthcare is especially vulnerable to fraud, scams and disruptions because of strict patient confidentiality rules and the life-or-death nature of their work.

Energy and Utilities
Energy and Utilities

With massive contact centers and a vulnerable customer base, energy and utilities providers are prime targets for sophisticated voice network attacks.

Government & Military
Government & Military

Our nation's security is under constant attack by government-sponsored hackers, independent bad actors, and political "hacktivists." 

 

Targets

Call centers, 911 phone systems, and enterprise phone systems are common targets for Toll Fraud and other kinds of fraudulent activity. 

Phone System Hacker Targets
Financial Call Centers
Financial Call Centers

Corporate phone trees are easy targets for fraud, and the financial losses to you and your clients can be devastating. 

911 Phone Systems
911 Phone Systems

911 phone system attacks are on the rise nationwide, leaving the most vulnerable high and dry. 

Enterprise Phone Systems
Enterprise Phone Systems

Criminals direct their most sophisticated schemes toward enterprise phone systems for the greatest fallout. 

 

Customer Stories

Customer Stories
Nation-Wide Banking Institution Defeats Call Pumping

A U.S. nation-wide banking institution experienced call pumping attacks in the form of thousands of calls into the bank’s 1-800 contact center numbers.
US Bank Identifies and Blocks TDoS Attacks with SecureLogix

A large, U.S. regional banking institution was the target of several Telephony Denial of Service (TDoS) attacks, resulting in the loss of all telephone/voice services across multiple retail branch locations for an extended period.
Financial Institution Saves $400,000 in Financial Fraud After 3 Months

A large regional financial institution and its customers were victims of phone-based financial fraud and account takeover attacks inside the bank’s national contact center operation.
Healthcare Corporation Staves Off Payday Loan Scam

A nation-wide healthcare corporation was receiving urgent, weekly reports of Telephony Denial of Service (TDoS) attacks from many of its more than 250 member hospitals across the U.S.
Financial Rating Org Deploys SecureLogix and Prevents Attack

An international financial credit rating organization discovered that there were plans to use social media to organize a flash-mob Telephony Denial of Service (TDoS) attack against its voice systems and services.

 
“If you don’t have solutions like what SecureLogix brings forward, it’s not a matter of if, it’s a matter of when you get attacked.”
— Cybersecurity Researcher
Department of Homeland Security
Customer Stories
 

In the News: Fraud

News Archive
Social Engineering Rising, KBAs Fading for Call Centers: TRUSTID Fraud Predictions

The social engineering part of cybercrimes will become more rampant and the final countdown for knowledge based authentication begins in TRUSTID’s, top five fraud and customer authentication predictions for 2019.

Read More →
Is ‘the IRS’ asking you to pay by gift card? It’s the latest ‘impostor’ scam.

Cash is not king when it comes to the latest round of scams.

The Federal Trade Commission has issued a warning to consumers that criminals are posing as government officials and asking people to use a gift card to pay a bogus tax bill or get a new Medicare card.

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Overall Voice Fraud Rate Climbs More Than 350%, Banking Second Highest

Voice fraud rates climbed at more than 350% since 2013 across several industries, including banking. Various causes share the blame including new voice tech, and the rise in significant data breaches.

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An AARP survey found that a majority of Asian Americans and Pacific Islanders age 50 and older said they or their families have been targets of fraud.

The phone call in early June purporting to be from Chinese authorities was, in a word, alarming. The Massachusetts woman who answered it learned she may have been the victim of identity theft.

Read More →
Caller ID: The Technology Made For Scammers

Caller ID is an automatic feature offered by every telecommunications carrier to identify a calling party to the recipient. While there are options to block outgoing identification in order not to transmit your phone number if privacy is desired the system also fosters the ability to deceive.

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Yes, It’s Bad. Robocalls, and Their Scams, Are Surging.

It’s not just you.

Those pesky robocalls — at best annoying disturbances and at worst costly financial scams — are getting worse.

In an age when cellphones have become extensions of our bodies, robocallers now follow people wherever they go, disrupting business meetings, church services and bedtime stories with their children.

Read More →
Lawmakers, tech industry look to thwart robocalls

Lawmakers are looking to work with the tech industry to stop a nuisance for millions of Americans: robocalls.

Robocalls, automated calls that use a computerized system to deliver pre-recorded messages or to connect a call to everyday Americans, are a problem for many, but especially the elderly, according to the House Energy and Commerce Committee's subcommittee on Digital Commerce and Consumer Protection.

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Alleged 'robocall' mastermind denies wrongdoing before U.S. Senate

WASHINGTON (Reuters) - A Florida man alleged to have made almost 100 million robocalls to trick consumers with “exclusive” vacation deals from well-known travel and hospitality companies on Wednesday denied wrongdoing before a U.S. Senate Committee.

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Alleged 'face' of robocalls testifies it's as easy as the 'click of a button'

The alleged "face" of unwanted robocalls testified Wednesday that the technology to start a large autodial campaign is easy to use and can be set up by "anyone" from a home office.

"There is available open source software that can be misused by someone to make thousands of automated calls with the click of a button," Adrian Abramovich said during a Senate Committee on Commerce, Science, and Transportation hearing.

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Phone Scams Remain on IRS 'Dirty Dozen' List of Tax Scams

Be careful out there. That's the word from the Internal Revenue Service (IRS) as the tax agency reminds taxpayers about continuing aggressive phone scams. Those phone scams are "a major threat to taxpayers" and as such, continued to hold down a top spot on the IRS "Dirty Dozen" list of tax scams for the 2018 filing season.

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