Fraud & Toll Fraud
Toll Fraud
If criminals break into your phones, they can silently place costly long distance calls on your dime. Maybe it will be a huge sum all at once, or maybe at a rate so slow you never notice.
Toll Fraud adds up quickly unless you detect strange activity right away.
SecureLogix can identify and mitigate toll fraud and service abuse, using real-time anomaly detection and policy enforcement of calls that are part of a toll fraud attack.
What is Toll Fraud?
Toll fraud is the theft of long-distance or international toll services, and is a long-standing voice security issue for enterprise businesses.
Toll fraud attacks may involve the resell of unauthorized long-distance access at the expense of the company, and are often achieved by hacking into corporate phone resources such as a PBX or individual phone or conference call lines.
Long distance services may also be misused and abused by your own staff placing expensive, unauthorized calls on corporate phone lines.
SecureLogix's Solutions
SecureLogix's solution can be deployed in both SIP and TDM networks, and it integrates well with common network infrastructures. We support both large and small sites, and use nimble polices for detection and mitigation. Better yet, newly built business rules and policies are fed by call attributes and SIP signaling attributes, without impacting underlying software.
- Cloud-based deployment
- Call-control options
- Supports semi-static and dynamic white and black lists
- Customizable network queries on source number, number type checks, call authentication, etc.
- Accommodates industry regulatory requirements without changing software
Industries
Toll fraudsters look for large organizations where high-cost calls are unlikely to trip any alarms, or companies that may lack the resources to respond quickly.
Global financial institutions and neighborhood banks alike face the same threats. Keeping calls flowing freely and securely is paramount.
Healthcare is especially vulnerable to fraud, scams and disruptions because of strict patient confidentiality rules and the life-or-death nature of their work.
With massive contact centers and a vulnerable customer base, energy and utilities providers are prime targets for sophisticated voice network attacks.
Our nation's security is under constant attack by government-sponsored hackers, independent bad actors, and political "hacktivists."
Targets
Call centers, 911 phone systems, and enterprise phone systems are common targets for Toll Fraud and other kinds of fraudulent activity.
Corporate phone trees are easy targets for fraud, and the financial losses to you and your clients can be devastating.
911 phone system attacks are on the rise nationwide, leaving the most vulnerable high and dry.
Criminals direct their most sophisticated schemes toward enterprise phone systems for the greatest fallout.
Customer Stories
A U.S. nation-wide banking institution experienced call pumping attacks in the form of thousands of calls into the bank’s 1-800 contact center numbers.
A large, U.S. regional banking institution was the target of several Telephony Denial of Service (TDoS) attacks, resulting in the loss of all telephone/voice services across multiple retail branch locations for an extended period.
A large regional financial institution and its customers were victims of phone-based financial fraud and account takeover attacks inside the bank’s national contact center operation.
A nation-wide healthcare corporation was receiving urgent, weekly reports of Telephony Denial of Service (TDoS) attacks from many of its more than 250 member hospitals across the U.S.
An international financial credit rating organization discovered that there were plans to use social media to organize a flash-mob Telephony Denial of Service (TDoS) attack against its voice systems and services.
If you don’t have solutions like what SecureLogix brings forward, it’s not a matter of if, it’s a matter of when you get attacked.
Department of Homeland Security
Customer Stories
In the News: Fraud
Be careful out there. That's the word from the Internal Revenue Service (IRS) as the tax agency reminds taxpayers about continuing aggressive phone scams. Those phone scams are "a major threat to taxpayers" and as such, continued to hold down a top spot on the IRS "Dirty Dozen" list of tax scams for the 2018 filing season.
Only a few days into the tax-filing season, the IRS is sounding an alarm about a new tax scam. Specifically, it's warning tax preparers to be on guard about the scam, which is aimed at stealing taxpayers' refunds by using data compromised in tax preparers' offices.
OK, this had to happen. It’s not a surprise. It’s just a fact of life. We live in a world of scammers, and when there is a crisis, for them, here’s opportunity.
As if an Equifax data breach affecting more than 140 million customers wasn't unsettling enough, consumers must be doubly vigilant following news of the massive mishap, experts warn. Even if you were wise enough to put an immediate fraud alert or credit freeze on your credit files, con artists are likely to go into hyperdrive finding new ways to take advantage of the hack and the publicity surrounding it.
Fraud is the latest threat facing victims of Hurricane Harvey, as well as the volunteers who are helping the relief effort. NPR's Ari Shapiro talks with Corey Amundson, a U.S. Attorney who heads the National Center for Disaster Fraud.
Amid the many feel-good stories about strangers helping strangers in the wake of Hurricane Harvey, a feel-bad story has almost inevitably surfaced: Scammers are using robo-calls to try to fleece storm survivors.
The U.S. Department of Justice on Thursday announced two more guilty pleas from men copping to the money laundering end of a massive fraud involving Indian call centers impersonating tax and other officials to extract hundreds of millions of dollars from victims nationwide, bringing the number of guilty pleas to 13.
Tech support and IRS scams have become as common as random emails proclaiming that you've won the lottery, or emails from prince in some foreign land who wants to share their wealth.
An unfamiliar number appears on your cellphone. It’s from your area code, so you answer it, thinking it might be important.
The Cheyenne Police Department is warning people about a phone scam that has been widely reported in the area recently.