Why Are Call Centers At Risk?
Corporate phone trees are easy targets for fraud, and the financial losses to you and your clients can be devastating.
We detect anomalous calls so criminals never get past the door.
Learn how to protect your company against Call Center Phone Fraud and Call Center Cyberattacks.
Call Center Security Threats
Telephony Denial of Service, or TDoS, attacks flood your data systems with bogus traffic and cause massive downtime.
Malicious callers who slip past the identification process pose a huge risk to your customers and your business.
Robocalls are not an innocent nuisance. They make up negative-value traffic aimed at identity theft and fraud.
Your bank calls to clear a problem with your account, and they need some personal info. Only, the call wasn't from your bank at all. You’ve just fallen victim to a social engineering scheme.
Scammers see your 1-800 services and corporate long distance lines as easy targets for Call Pumping. But you can't stop what you can't detect.
Even the savviest consumers fall prey to fraud and identity theft. But our managed voice security services see through scams and keep valued customers connected to your business.
Industries at Increased Risk for Call Center Cyberattacks
Global financial institutions and neighborhood banks alike face the same threats. Keeping calls flowing freely and securely is paramount.
Healthcare is especially vulnerable to fraud, scams and disruptions because of strict patient confidentiality rules and the life-or-death nature of their work.
With massive contact centers and a vulnerable customer base, energy and utilities providers are prime targets for sophisticated voice network attacks.
Our nation's security is under constant attack by government-sponsored hackers, independent bad actors, and political "hacktivists."
Featured Customer Stories
A U.S. nation-wide banking institution experienced call pumping attacks in the form of thousands of calls into the bank’s 1-800 contact center numbers.
A large, U.S. regional banking institution was the target of several Telephony Denial of Service (TDoS) attacks, resulting in the loss of all telephone/voice services across multiple retail branch locations for an extended period.
A large regional financial institution and its customers were victims of phone-based financial fraud and account takeover attacks inside the bank’s national contact center operation.
A nation-wide healthcare corporation was receiving urgent, weekly reports of Telephony Denial of Service (TDoS) attacks from many of its more than 250 member hospitals across the U.S.
An international financial credit rating organization discovered that there were plans to use social media to organize a flash-mob Telephony Denial of Service (TDoS) attack against its voice systems and services.