Social Engineering Rising, KBAs Fading for Call Centers: TRUSTID Fraud Predictions

December 19, 2018

The social engineering part of cybercrimes will become more rampant and the final countdown for knowledge based authentication begins in TRUSTID’s, top five fraud and customer authentication predictions for 2019.

The Portland, Ore.-based provider of caller authentication and fraud prevention systems for contact centers, wrote, “In 2018, it seemed hardly a day went by without a report of another major data breach. According to the Identity Theft Resource Center, the first half of 2018 saw 668 confirmed data breaches representing 22.41 million records exposed…”