About the ETM System
The ETM System is an enterprise voice network security platform designed and built by the call security experts at SecureLogix. When deployed as part of the Force Field managed service, the ETM System secures enterprise voice networks and contact centers from TDoS Attacks, Toll Fraud, Call Pumping and other threats. ETM is also effective at reducing robocalls, harassing phone calls, and voice spam.
Risks to the Enterprise Voice Network
Enterprises need strong security against the growing tide of attacks and other threats against their business-critical voice network resources.
- High-profile service outages (TDoS attacks)
- Loss of contact center uptime and impaired customer response times / satisfaction (TDoS attacks and negative-value calls)
- Financial fraud against the enterprise and / or its customers (social engineering and other fraud schemes)
- Financial exposure from theft and / or abuse of toll service (external and internal)
- Loss of safety and business productivity (harassing and malicious calls)
Call Security Protection
Protection against these types of voice security attacks requires the ability to dynamically identify abnormal or unusual patterns of calls based on the underlying metadata of each active call. Real-time analysis of this metadata, in turn, requires a mechanism to dynamically define voice security policies, in order to rapidly modify the metadata analysis and thereby adapt to new voice network attack strategies as they evolve.
SBCs are Not Enough
Traditional IP firewalls or Session Border Controllers (SBCs / eSBCs), on their own cannot adequately support such dynamic voice security policies, as they are statically configured to provide stability and reliability of the voice network session control and routing. At best, they provide static blacklists to block incoming calls. But, manually maintained, static blacklists are totally inadequate defense against the sophisticated voice network attacks that now commonly occur.
Get Realtime Policy-Based Security
The Force Field Managed Service when deployed with the ETM System provides universal, realtime, adaptive voice policy-based security that integrates with existing telecom equipment, including all brands of SBCs, gateways, and IP-PBXs, to allow your enterprise to manage and mitigate the voice security threats that, if ignored, could cripple the voice network essential to the success of your business operations.Request a Demo