Frost Bank’s voice network had on average about 750,000 monthly calls. SecureLogix identified 3% to 5% of incoming monthly calls as fraudulent and blocked this malicious and unwanted traffic from reaching agents.
Frost Bank Relies on SecureLogix for Robocalls & Fraud Prevention
Frost Bank was wrestling with the alarming growth in robocalls across its enterprise. The bank was concerned the volume of robocalls impacted customer service efficiency and introduced the potential for phone fraud.