Call Authentication Service

Quickly verify and authenticate every inbound call with our automated, cloud-based call authentication and spoofing detection service.
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Cloud-based auto-authentication and spoofing detection that’s smart, efficient and affordable enough to scale across your entire enterprise.

Traditional approaches to automate call authentication for contact centers have been complex and costly, limiting broad adoption and slowing the transition away from deeply flawed knowledge-based authentication (KBA) approaches.

Orchestra One from SecureLogix dynamically orchestrates multiple zero-cost and low-cost metadata services to authenticate each call at its lowest possible price.  This approach to automation is efficient and affordable enough to scale authentication services to all contact center calls and customer voice transactions across the enterprise.

Why Orchestra One?

  • Lowest-cost authentication solution (half off vs. competitors)
  • Identify trusted callers before answering the call
  • Verify calls after IVR processing
  • Increase customer satisfaction
  • Orchestration of media fraud analysis tools for multi-factor authentication
1

Is your contact center still relying on Knowledge-Based Authentication (KBA)?

If so, you may be costing your business millions of dollars and frustrating your customers, without significantly reducing your risk for impersonation fraud and other attacks. With Orchestra One you can shave up to 30 seconds off of each call, increase customer satisfaction, and separate good callers from those that may require more detailed fraud analysis.

Automated Authentication vs. KBA

Shave 30 seconds off of call handling time
Increase IVR containment
Save 50 cents per call
Increase Customer Satisfaction
3RD PARTY SP APIS STIR / SHAKEN NEW TECH PATTERNS SIP #'S SECURITY FILTER ORCHESTRATION analysis, risk scoring A.I. / Machine Learning Deep Learning

Orchestrates the call authentication process, analyzes and assigns a score to every call.

1.
Security

All calls are filtered for threats and attacks, such as TDoS, toll fraud, and restricted/ harassing calls. Any restricted or malicious calls are alerted, redirected, and/or blocked.

2.
Orchestration

All remaining calls are analyzed at the edge of the network and throughout the life of the call. Orchestration sends each call through various metadata filters based on the type of call and and risk level.

3.
Risk Scoring

Risk/authentication scores are assigned to each call and delivered to client/agent systems, eliminating the need for knowledge-based authentication (KBA).

Research

DHS and SecureLogix Battle Spoofing with Authentication Technology

SecureLogix was asked by the Department of Homeland Security (DHS) to study one of the most insidious cybersecurity threats in practice today: spoofed calling numbers, a.k.a. spoofing.

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“Spoofing on its own is not an attack, but does make virtually all inbound call attacks more difficult to mitigate.”

Spoofing & Authentication White Paper

VX

Innovation Lab

For more than twenty years, our research PhDs have identified threats, profiled attacks, and pioneered new solutions to protect our clients from harm. Today, innovation is stronger than ever through our joint research partnership with the Department of Homeland Security and the Department of Defense.

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$5 Million in DHS and DOD Funded Research

Podcast

Episode 2: Contact Center Security

SecureLogix CTO Mark Collier examines various topics around contact center security including the benefits of improved call authentication for increasing customer satisfaction, decreasing costs, and protecting your call center from attacks and fraud.