Traditional approaches to automate call authentication for contact centers have been complex and costly, limiting broad adoption and slowing the transition away from deeply flawed knowledge-based authentication (KBA) approaches.

The Orchestra One Call Authentication Service from SecureLogix dynamically orchestrates multiple zero-cost and low-cost metadata services to authenticate each call at its lowest possible price.This approach to automation is efficient and affordable enough to scale authentication services to all contact center calls and customer voice transactions across the enterprise.

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