US Airforce Customer Story
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The U.S. Air Force (USAF) needed an integrated solution to manage authorized access to its voice network resources and strengthen overall voice and data network protection for its entire defense installation infrastructure.
The USAF employs over 150,000 civilian personnel and more than 425,000 active-duty members, not including contractors, National Guard, and Air Force Reserve service members. One of the world’s largest operators of military bases, the USAF has 59 bases in the U.S. and 23 bases in countries across three continents and 89 Air National Guard units.
Locations such as Elgin Air Force Base (AFB) received large numbers of spoofed calls in which the caller deliberately sends false Caller ID information to mislead recipients. Upon answering, the fraudster would either try to sell something or attempt to gain unauthorized information via social engineering attempts.
The volume of robocalls was impacting the USAF’s operational effectiveness. For example, Wright Patterson AFB was receiving an overwhelming 80,000 spoofed robocalls a month. At Elmendorf AFB, a Telephone Denial of Service (TDoS) attack took down phone systems and services with high volumes of unauthorized / malicious inbound calls.
The USAF needed an integrated platform that would not only reduce spoofing and robocalls but would guard against all other types of threats, including malicious activity from undetected insiders with access. The USAF had an urgent need to harden the voice / call portions of their digital communications perimeter, provide organizational-wide visibility and security control over all inbound and outbound call activity, and record encrypted phone calls for operational security….
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