Robocalls White Paper
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How to stop robocalls in contact centers and businesses using filtering and call authentication.
Robocalls are the most recognized voice security issue. We use the term “robocall” to refer to a broad class of nuisance and malicious calls, which include automated telemarketing/voice SPAM, impersonation scams, voice phishing (vishing), social engineering, and harassing calls. Some calls in these categories are still manual and some are hybrid, involving an automated and a human component, but we group them into a class of robocalls for this discussion.
Robocalls affect all voice users and types of voice systems. Robocalls most commonly target consumers, including those who are the most vulnerable, but also target employees at businesses and enterprises. Landline consumers have been inundated with robocalls for years. Coupled with an increase in robocall volume and gradual reduction in the use of landlines, robocalls have become increasingly common on consumer mobile phones. Robocalls are also an increasing issue for businesses and enterprises, especially those with public-facing numbers and verticals such as hospitals, which house many vulnerable consumers.
The Federal Trade Commission (FTC), which tracks consumer complaints, collects on average more than 250,000 robocall/scam call complaints every two weeks, about 50,000-60,000 unique numbers each period, about 35,000 of which are new numbers. Aside from volume, this shows that while some attackers still use the same numbers, they now more often use random calling numbers. In the IRS scam, for example, attackers use random numbers from the 202 area code, the local area, or other IRS locations.
SecureLogix offers solutions to mitigate robocalls. Our enterprise-focused solutions address the various forms of robocalls. In addition, we are working with service providers and with the Department of Homeland Security (DHS) to improve our solutions to address calling number spoofing.
Additional Reading
For additional information how SecureLogix technology can protect your business or contact center and show you how to stop robocalls see: