Customer Contact Online | May 2020
Part of Customer Contact Week 2020, this session explored effective ways to provide sound security and fraud protection for your Contact Center. We discuss how voice protection solutions can screen inbound calls for network security attacks while verifying and authenticating the trust levels of inbound calls. Security and Authentication Hubs can pair lower-cost data with innovative AI technology to create a more efficient, more scalable form of authentication. We also revealed how to weave frontline authentication into the broader security strategy to meaningfully elevate customer data protection – and resoundingly increase customer trust.