In the News
Robocalls are overwhelming hospitals and patients, threatening a new kind of health crisis
Jun 23, 2019 The Denver Post
In the heart of Boston, Tufts Medical Center treats scores of health conditions, from administering measles vaccines for children to pioneering next-generation tools that can eradicate the rarest of cancers.
But doctors, administrators and other hospital staff struggled to contain a much different kind of epidemic one April morning last year: a wave of thousands of robocalls that spread, like a virus, from one phone line to the next, disrupting communications for hours to come.
For most Americans, such robocalls represent an unavoidable digital-age nuisance, resulting in constant interruptions targeting their phones each month. For hospitals, though, the spam calls amount to a literal life-or-death challenge, one that increasingly is threatening doctors and patients in a setting where every second can count.Read Full Story