In the News

3.6 Billion Robocalls in July Mark 9% Monthly Increase

Aug 6, 2020 PRNewswire

IRVINE, Calif., Aug. 6, 2020 /PRNewswire/ — Americans received just over 3.6 billion robocalls in July, an approximately 9% increase from June. In July, robocalls averaged just over 117.1 million calls per day, or roughly 1,356 calls per second. The good news is that the July robocall volume is still 36% below the all-time monthly peak of 5.7 billion calls in October 2019. The bad news is that we are now 27% above the April trough of roughly 2.8 billion robocalls.

These latest monthly figures come from YouMail, a totally free robocall blocking app and call protection service for mobile phones.

“Robocalls continue to grow as countries around the world open up again, which is not unexpected,” said YouMail CEO Alex Quilici. “While we don’t anticipate robocalls going back to peak levels, we fully expect the rising monthly trend to continue for some time.”

July’s Increase Driven by Scams and Telemarketing

In July, Scam robocalls increased by 12%, to roughly 1.7 billion calls, and we saw a substantial 22% increase in Telemarketing calls to nearly 500 million calls. This trend was driven by call centers continuing to open, where there are now people to handle return calls or “press 1” when called.

Type ofRobocallEstimated JulyRobocallsPercentage July Robocalls
Scams1.7 billion (+12%)46% (+1%)
Alerts and Reminders.90 billion (+1%)25% (-1%)
Payment Reminders.56 billion (flat)16% (-1%)
Telemarketing.49 billion (+22%)13% (+1%)

Top Illegal Robocalls in July 2020

In July, Car Warranty Scam calls became the most frequently made robocalls for the first time, finally surpassing Health-Related Scams. This is likely due to the main health insurance campaigns having been fined by the FCC and the traffic being shut down by various wholesale carriers.

RankType of ScamEstimated July RobocallsSummary of Scam
1Warranty Scams208.4 millionScam payments/illegal solicitations
2Health-Related Scams192.6 millionIdentity theft/scam payments/illegal solicitations

“Winners” in July 2020

The cities, area codes and states with the highest volumes of robocalls in July were identical to last month, albeit all at higher volumes.

City with the Most Robocalls:Atlanta, GA (143 million, +6%)
City with the Most Robocalls/Person:Baton Rouge (32.9/person, +12%)
Area Code with the Most Robocalls:404 in Atlanta, GA (62.7 million, +11%)
Area Code with the Most Robocalls/Person:404 in Atlanta, GA (51.3/person, +11%)
State with the Most Robocalls:Texas (412.5 million, +7%)
State with the Most Robocalls/Person:Louisiana (21.4, +11%)