Social Engineering


Social Engineering Schemes

Social Engineering schemes manipulate victims (individuals, employees, etc.) into handing over sensitive information like passwords, bank account numbers, or even worse, complete control of their computer. 

Even the most vigilant contact center agent is susceptible to these tricky schemes.

What is Social Engineering?

Criminals will pose as a representative of a large company (for example, Apple, Geico, or United Healthcare) calling in response to a question the victim supposedly has. But before they can proceed, the criminal must first "authenticate" the victim — verify a Social Security Number, a username and password, etc.

Sometimes, the criminal will even trick a victim into giving them remote access to their computer so the phony customer service rep can "fix" an issue.


SecureLogix's Solutions

SecureLogix's solution can be deployed in both SIP and TDM networks, and it integrates well with common network infrastructures. We support both large and small sites, and use nimble polices for detection and mitigation. Better yet, newly built business rules and policies are fed by call attributes and SIP signaling attributes, without impacting underlying software.

  • Cloud-based deployment
  • Call-control options
  • Supports semi-static and dynamic white and black lists
  • Customizable network queries on source number, number type checks, call authentication, etc.
  • Accommodates industry regulatory requirements without changing software


Industries most vulnerable to Social Engineering schemes.




Customer Stories

If you don’t have solutions like what SecureLogix brings forward, it’s not a matter of if, it’s a matter of when you get attacked.
— Cybersecurity Researcher
Department of Homeland Security
Customer Stories

Social Engineering