Spoofing & Authentication


Caller ID Spoofing

Contact centers get calls from spoofed phone numbers all day. It's the reason your list of security questions is a mile long. Well, what if your agents could spend more time listening to customers, and less time asking for the last four of their social?

We authenticate (ensure the person calling is who they say they are) calls quickly so you can service more customers, faster, and with fewer agents. 

What is Caller ID Spoofing?

Spoofing means the phone number that shows up on Caller ID is not the actual originating phone number.

In other words, Caller ID says 555-5555, but the call is actually coming from 444-4444. It's the same concept as “Caller ID Spoofing,” “Calling Number Spoofing,” and similar terms. 

Some spoofing is legitimate, like when your Uber driver calls you from her phone to confirm a pickup, and her mobile number is obscured for privacy. But most spoofing activity is used for malicious calls.

The days of trusting Caller ID are long gone. 


The Current Spoofing Threat

  • 2 billion+ Spoofed Robocalls are placed each month  
  • 27 million+ consumers are the victims of phone scams each year 
  • $7 billion+ is lost to phone scams every year
  • 250,000 complaints about Robocalls and other scams are reported every 2 weeks

Why Spoof?

Spoofing on its own is not an attack, but it's a go-to tactic for bad actors out to fool individuals, corporations, and call authentication software. It makes other forms of attack harder to defeat.



No industry, no individual, no corporation is immune to Caller ID Spoofing.



Call centers and other enterprise phone systems are at an increased risk of Caller ID Spoofing attacks. 

If you don’t have solutions like what SecureLogix brings forward, it’s not a matter of if, it’s a matter of when you get attacked.
— Cybersecurity Researcher
Department of Homeland Security
Customer Stories

In the News: Spoofing