Enterprise Telephony Management System (ETM)
What is Enterprise Telephony Management System (ETM)?
Managing a voice and unified communications (UC) network is safer and simpler when you use enterprise voice intelligence and unified policy control.
The SecureLogix® ETM® System helps secure, optimize and simplify management of enterprise voice/UC communications networks through enterprise-wide voice intelligence and unified policy enforcement and management.
The ETM System enables a hard-dollar ROI payback in less than 12 months by securing the enterprise from attack, fraud, data leakage, financial losses and service abuse over TDM and VoIP enterprise phone lines, while optimizing voice service and infrastructure expenses.
How it Works
The system is PBX-vendor independent and supports analog, digital, and VoIP carrier trunking, providing centralized monitoring, reporting, and consistent policy enforcement over all enterprise voice communications, irrespective of the customer’s mix of TDM or VoIP switch types. Distributed appliances are placed at the voice network edge to monitor all inbound and outbound TDM and VoIP/SIP call flows, and deliver a suite of UC security and management applications across the enterprise, all remotely managed from a central administration console.
ETM Defeats Voice Security Threats
Your bank calls to clear a problem with your account, and they need some personal info. Only, the call wasn't from your bank at all. You’ve just fallen victim to a social engineering scheme.
Even the savviest consumers fall prey to fraud and identity theft. But our managed voice security services see through scams and keep valued customers connected to your business.
A U.S. nation-wide banking institution experienced call pumping attacks in the form of thousands of calls into the bank’s 1-800 contact center numbers.
A large, U.S. regional banking institution was the target of several Telephony Denial of Service (TDoS) attacks, resulting in the loss of all telephone/voice services across multiple retail branch locations for an extended period.
A large regional financial institution and its customers were victims of phone-based financial fraud and account takeover attacks inside the bank’s national contact center operation.
A nation-wide healthcare corporation was receiving urgent, weekly reports of Telephony Denial of Service (TDoS) attacks from many of its more than 250 member hospitals across the U.S.
An international financial credit rating organization discovered that there were plans to use social media to organize a flash-mob Telephony Denial of Service (TDoS) attack against its voice systems and services.