Data: Calling Out Call Center Fraud
Nov 8, 2017 • Payment Source
November 8, 2017
In the wake of the 2015 EMV liability shift, it was widely assumed that fraud would migrate predominantly online. While this has happened — irrespective of the impact of EMV — there are other card not present channels that are often overlooked but are experiencing something of a crime wave.
Call centers are still vital to the retail transaction process. According to Google, 61% of mobile users value the option to call a business during a purchase. And call centers are becoming a prime target for fraud due to some shockingly lax controls and the ease of social engineering attacks in an environment where employees are trained to put the customer first…