Robocalls and telemarketing calls are consistently the top source of consumer complaints received by the FCC. It is estimated that U.S. consumers received approximately 2.4 billion robocalls per month in 2016.
When it comes to stopping robocalls, technological advances are a double-edged sword: while new technologies have created new ways to combat unwanted and fraudulent calls, they have also provided fraudsters new opportunities to work around existing consumer protections. In July, Chairman Wheeler called on telephone service providers to work collectively on multiple fronts to develop solutions to these problems, and the industry responded by forming a Robocall Strike Force. With this industry effort underway, we thought it was timely to outline some of these challenges and the types of solutions the Strike Force is considering.