Call centers are facing the potential of fraud from inside and outside their facilities, and they are taking multi-pronged approaches to tackle these security challenges. At the same time, experts say that fraudsters will be busy this holiday season, and will be particularly active on online marketplaces.
Two dozen people have been sentenced for aiding in a massive call center scheme centered in India that tricked vulnerable people in the U.S. into giving up hundreds of millions of dollars, culminating what Attorney General Jeff Sessions praised as “first-ever” multi-jurisdiction takedown of India’s “call center scam industry.”
In the wake of the 2015 EMV liability shift, it was widely assumed that fraud would migrate predominantly online. While this has happened — irrespective of the impact of EMV — there are other card not present channels that are often overlooked but are experiencing something of a crime wave.
The U.S. Department of Justice on Thursday announced two more guilty pleas from men copping to the money laundering end of a massive fraud involving Indian call centers impersonating tax and other officials to extract hundreds of millions of dollars from victims nationwide, bringing the number of guilty pleas to 13.
VoIP users have access to the caller ID field, and it can be set to whatever they want. This is a key advantage to those perpetrating fraud since they don't need many technical skills to make this work. Fraud perpetrators have developed software to reset PINs and access accounts and IVR systems. This is called call center fraud.
Today, an indictment was unsealed charging a total of 61 individuals and entities for their alleged involvement in a transnational criminal organization that has victimized tens of thousands of persons in the United States through fraudulent schemes that have resulted in hundreds of millions of dollars in losses.
Police in India have arrested 70 people on suspicion of posing as IRS agents to steal cash from U.S. citizens.