Call Center Fraud

Social Engineering Rising, KBAs Fading for Call Centers: TRUSTID Fraud Predictions

The social engineering part of cybercrimes will become more rampant and the final countdown for knowledge based authentication begins in TRUSTID’s, top five fraud and customer authentication predictions for 2019.

Today In Data: The Rise Of Call Center Fraud

Call centers are facing the potential of fraud from inside and outside their facilities, and they are taking multi-pronged approaches to tackle these security challenges. At the same time, experts say that fraudsters will be busy this holiday season, and will be particularly active on online marketplaces.

Data: Calling Out Call Center Fraud

In the wake of the 2015 EMV liability shift, it was widely assumed that fraud would migrate predominantly online. While this has happened — irrespective of the impact of EMV — there are other card not present channels that are often overlooked but are experiencing something of a crime wave.