For most Americans, robocalls are an inescapable annoyance, thanks to scammers, telemarketers and debt-collectors that target smartphones and landlines at all hours of the day.
An Indian national responsible for operating a multimillion dollar call center scam is now facing charges in the United States.
Credit unions’ desire to always help their members is playing into the hands of fraudsters, who are taking advantage of call center agents by spoofing member IDs in order to take over their accounts. In this first installment of a two-part series, we’ll look at how credit unions are addressing caller identification.
More than half of financial services industry respondents, and 32% of all respondents, recognized the phone channel as the primary source of account takeover attacks in a new call center report.
The social engineering part of cybercrimes will become more rampant and the final countdown for knowledge based authentication begins in TRUSTID’s, top five fraud and customer authentication predictions for 2019.
Call centers are facing the potential of fraud from inside and outside their facilities, and they are taking multi-pronged approaches to tackle these security challenges. At the same time, experts say that fraudsters will be busy this holiday season, and will be particularly active on online marketplaces.
You know the drill. The standard way of getting help – the automated kind (through interactive voice response) – just isn’t cutting it. The chatbot isn’t enough.
Communication and financial technology have both undergone rapid transformations over the years. The ways we talk and exchange money are almost entirely different than what we saw decades ago.
In the wake of the 2015 EMV liability shift, it was widely assumed that fraud would migrate predominantly online. While this has happened — irrespective of the impact of EMV — there are other card not present channels that are often overlooked but are experiencing something of a crime wave.
VoIP users have access to the caller ID field, and it can be set to whatever they want. This is a key advantage to those perpetrating fraud since they don't need many technical skills to make this work. Fraud perpetrators have developed software to reset PINs and access accounts and IVR systems. This is called call center fraud.
Among the changes in an iPhone software update Apple Inc. released this week: a fix aimed at preventing cyberattacks on 911 centers in the U.S.
This month, numerous “ghost calls” from T-Mobile numbers flooded 911 call centers in Texas and have been linked to two deaths.
Dallas officials on Thursday walked back their claim that T-Mobile US Inc. was flooding the city’s 911 system with “ghost” calls, and pointed instead to aging technology and staffing shortages.
DALLAS (CBSDFW.COM) – After T-Mobile’s top engineers and city of Dallas staff worked through the night, city leaders believe they’ve now potentially solved a major problem that has plagued 911 callers for four months and may be linked to two deaths.
We reported back in October on an iOS exploit that caused iPhones to repeatedly dial 911 without user intervention. It was said then that the volume of calls meant one 911 center was in ‘immediate danger’ of losing service, while two other centers had been at risk – but a full investigation has now concluded that the incident was much more serious than it appeared at the time.
Faced with national 911 systems deemed increasingly vulnerable to cyberattack, Sens. Bill Nelson, D-Fla., and Amy Klobuchar, D-Minn., will introduce a bill within the next few weeks to federally fund and hasten the national transition to next generation 911 (NG911) systems.
When a flurry of hangup calls hit one night last October, North Texas call takers were the first to realize that a cyber attack of the nation’s 911 system was under way.
Enterprises must work hand in hand with UCaaS providers to ensure strong end-to-end security of communications delivered from the cloud.
Have you ever wondered what could happen if hackers would block or disrupt 911 emergency call system?
Perhaps you are about to say it’s impossible. However, it would only take 6,000 Smartphones.
A grand jury has indicted a 18-year-old man on four counts of computer tampering in connection with a cyberattack on 911 call systems in Maricopa County, the Arizona Attorney General's Office announced Monday.