Call Center

Call Center Agents Aim to Balance Service and Identification

Credit unions’ desire to always help their members is playing into the hands of fraudsters, who are taking advantage of call center agents by spoofing member IDs in order to take over their accounts. In this first installment of a two-part series, we’ll look at how credit unions are addressing caller identification.

Social Engineering Rising, KBAs Fading for Call Centers: TRUSTID Fraud Predictions

The social engineering part of cybercrimes will become more rampant and the final countdown for knowledge based authentication begins in TRUSTID’s, top five fraud and customer authentication predictions for 2019.

Today In Data: The Rise Of Call Center Fraud

Call centers are facing the potential of fraud from inside and outside their facilities, and they are taking multi-pronged approaches to tackle these security challenges. At the same time, experts say that fraudsters will be busy this holiday season, and will be particularly active on online marketplaces.

Data: Calling Out Call Center Fraud

In the wake of the 2015 EMV liability shift, it was widely assumed that fraud would migrate predominantly online. While this has happened — irrespective of the impact of EMV — there are other card not present channels that are often overlooked but are experiencing something of a crime wave. 

The Ins and Outs of Call Center Fraud

VoIP users have access to the caller ID field, and it can be set to whatever they want. This is a key advantage to those perpetrating fraud since they don't need many technical skills to make this work. Fraud perpetrators have developed software to reset PINs and access accounts and IVR systems. This is called call center fraud.

Exploit That Caused iPhones to Repeatedly Dial 911 Reveals Grave Cybersecurity Threat, Say Experts

We reported back in October on an iOS exploit that caused iPhones to repeatedly dial 911 without user intervention. It was said then that the volume of calls meant one 911 center was in ‘immediate danger’ of losing service, while two other centers had been at risk – but a full investigation has now concluded that the incident was much more serious than it appeared at the time.

New Bill Would Push for Cybersecurity Improvements at 911 Call Centers

Faced with national 911 systems deemed increasingly vulnerable to cyberattack, Sens. Bill Nelson, D-Fla., and Amy Klobuchar, D-Minn., will introduce a bill within the next few weeks to federally fund and hasten the national transition to next generation 911 (NG911) systems.