Authentication

Seven Robocall-Related Bills Examined at the House Energy and Commerce Committee Hearing

The House Energy and Commerce Committee held a hearing entitled “Legislating to Stop the Onslaught of Annoying Robocalls” on April 30, 2019, that focused on seven bills pending before the Committee. While lawmakers and witnesses generally agreed that illegal and abusive robocalls are a problem, the fix or immediate solution in the form of new legislation was less clear.

Call Center Agents Aim to Balance Service and Identification

Credit unions’ desire to always help their members is playing into the hands of fraudsters, who are taking advantage of call center agents by spoofing member IDs in order to take over their accounts. In this first installment of a two-part series, we’ll look at how credit unions are addressing caller identification.

Social Engineering Rising, KBAs Fading for Call Centers: TRUSTID Fraud Predictions

The social engineering part of cybercrimes will become more rampant and the final countdown for knowledge based authentication begins in TRUSTID’s, top five fraud and customer authentication predictions for 2019.

The FCC is demanding companies take action to stop nuisance 'robocalls'

WASHINGTON (Reuters) - US Federal Communications Commission Chairman Ajit Pai on Monday wrote the chief executives of major telephone service providers and other companies, demanding they launch a system no later than 2019 to combat billions of "robocalls" and other nuisance calls received monthly by American consumers.

FCC pushes carriers to implement caller ID authentication by 2019

Even if you don't agree with Ajit Pai's stance on some important issues, you might still want to hear about his latest campaign against robocalls. The FCC chairman has demanded(PDF) the adoption of a robust call authentication system to prevent caller ID spoofing, telling American carriers to implement the technology no later than 2019.

Curbing Contact Center Authentication Breaches

By nature, criminals who choose to commit their crimes over the internet are on a mission to find new and creative ways to simultaneously defraud both consumers and companies. It doesn’t help that traditional contact center authentication methodologies are easily circumvented by social engineering, which enables fraudsters to prosper.

FCC To Take Up Robocalls, 911 Call Routing In March

The Federal Communications Commission will tackle barriers to wireless infrastructure deployment at its upcoming open meeting, as well as items to cut down on unwanted robocalls and to ensure that 911 calls are routed in ways that make sense geographically, according to an agenda released Thursday.
The Federal Communications Commission will tackle barriers to wireless infrastructure deployment at its upcoming open meeting, as well as items to cut down on unwanted robocalls and to ensure that 911 calls are routed in ways that make sense geographically, according to an agenda released Thursday.
 

Tech Impacts on Robocalls and Spoofing

When it comes to stopping robocalls, technological advances are a double-edged sword: while new technologies have created new ways to combat unwanted and fraudulent calls, they have also provided fraudsters new opportunities to work around existing consumer protections. In July, Chairman Wheeler called on telephone service providers to work collectively on multiple fronts to develop solutions to these problems, and the industry responded by forming a Robocall Strike Force.  With this industry effort underway, we thought it was timely to outline some of these challenges and the types of solutions the Strike Force is considering.