No Jitter

The Ins and Outs of Call Center Fraud

VoIP users have access to the caller ID field, and it can be set to whatever they want. This is a key advantage to those perpetrating fraud since they don't need many technical skills to make this work. Fraud perpetrators have developed software to reset PINs and access accounts and IVR systems. This is called call center fraud.

Exploring Telephony Denial of Service

In a denial-of-service (DoS) attack, the goal is to make a resource unavailable to its intended users, usually in a temporary interruption or suspension of services. DoS attacks are well known in data systems and networks, but can also happen to a telecom system or network.