Call Centers: The Weakest Links in Authentication Chain


March 20, 2019

More than half of financial services industry respondents, and 32% of all respondents, recognized the phone channel as the primary source of account takeover attacks in a new call center report.

The “2019 State of Call Center Authentication,” from Portland, Ore.-based caller authentication and fraud prevention systems provider TRUSTID, a Neustar company, revealed evolving criminals’ tools and tactics, and call center leaders intentions to fight back while preserving the customer experience…