September 19, 2018
Voice fraud rates climbed at more than 350% since 2013 across several industries, including banking. Various causes share the blame including new voice tech, and the rise in significant data breaches.
Atlanta based voice authentication firm Pindrop its “2018 Voice Intelligence Report” detailed developments in fraud, the future of voice and the bearing on customer service across numerous industries revealed the voice fraud rate increase through 2017 showed no signs of slowing down. Additionally, between 2016 and 2017, overall voice channel fraud increased by 47%, or one in every 638 calls.