How Call Centers Cope With Ever-Changing Threats And Technology


November 17, 2017

Communication and financial technology have both undergone rapid transformations over the years. The ways we talk and exchange money are almost entirely different than what we saw decades ago.

But, even as the rest of the world evolves, some things do not change. Despite the shifts from home phones to cellphones to smartphones – and from cash to credit cards to mobile checking accounts – call centers have remained omnipresent...