The Ins and Outs of Call Center Fraud

VoIP users have access to the caller ID field, and it can be set to whatever they want. This is a key advantage to those perpetrating fraud since they don't need many technical skills to make this work. Fraud perpetrators have developed software to reset PINs and access accounts and IVR systems. This is called call center fraud.

DHS S&T $1.3M Small Business Innovation Research Awards

The Department of Homeland Security (DHS) Science and Technology Directorate’s (S&T) Small Business Innovation Research (SBIR) program has awarded $1.3 million to 12 small businesses for 13 Phase I contract awards to develop technology solutions to Homeland Security challenges. 

Ringless Voicemails May Become the New Robocalls

Federal regulators are working on various methods to block robocalls, both to landlines and to mobile phones, with varying degrees of success. As those technologies make their way into the marketplace, some companies now are looking for clearance from the FCC to deliver their messages directly to customers’ voicemails without ringing their phones.

Indian Police Allege IRS, FBI, Other Law Enforcement Not Interested In Phone Scam Arrests

Taxpayers across the country breathed a sigh of relief after the arrest of Sagar Thakkar, a 24-year-old Indian man accused of running those Internal Revenue Service (IRS) phone scams. Indian police arrested Thakkar earlier this month, claiming he was the mastermind behind the scam where callers posed as IRS agents to collect bogus tax debts. According to the local police, the lack of response from American law enforcement authorities familiar with the investigation has been deafening.

Here’s How Much Phone Scams Cost Americans Last Year...

Spam phone calls aren’t just annoying — they’re costing American consumers billions of dollars.

An estimated one in every 10 American adults lost money in a phone scam in the past 12 months, according to a report released Wednesday. On average, each scam victim lost $430, totaling about $9.5 billion overall.