Curbing Contact Center Authentication Breaches

By nature, criminals who choose to commit their crimes over the internet are on a mission to find new and creative ways to simultaneously defraud both consumers and companies. It doesn’t help that traditional contact center authentication methodologies are easily circumvented by social engineering, which enables fraudsters to prosper.

FTC Accuses Group of Running Empire That Made Billions of Unwanted Robocalls

The Federal Trade Commission has strict rules that, in its own words, make “virtually all” telemarketing robocalls illegal. But we’ve still seen the number of complaints about robocalls explode over the last few years. On Tuesday, the FTC announced it’s doing something about it by suing some kingpins who allegedly facilitated billions of unwanted calls.

Why No One Answers Their Phone Anymore

The telephone swept into Americans’ lives in the first decades of the 20th century. At first, no one knew exactly how to telephone. Alexander Graham Bell wanted people to start conversations by saying, “Ahoy-hoy!” AT&T tried to prevent people from saying “hello,” arguing in Telephone Engineer magazine that it was rude.


America is losing the war against robocalls

“I AM not the kingpin of robocalling that is alleged.” So Adrian Abramovich, a telemarketer from Florida, assured American senators in April. Accused of making nearly 100m illegal “robocalls” in 2016 as part of a campaign to sell discounted holidays, Mr Abramovich has denied criminal wrongdoing. Nonetheless, on May 10th the Federal Communications Commission (FCC), America’s telecoms regulator, fined him $120m, the largest penalty in the agency’s history.

Chinese Robocalls Bombarding The U.S. Are Part Of An International Phone Scam

If you live in a part of the country that has a large Chinese immigrant population, you may have recently received a robocall in Mandarin — or even several of them. The calls seem to be blanketing certain phone exchanges without regard to the national origin of the recipients. Presumably, this is how the New York Police Department ended up on the call list.

Yes, It’s Bad. Robocalls, and Their Scams, Are Surging.

It’s not just you.

Those pesky robocalls — at best annoying disturbances and at worst costly financial scams — are getting worse.

In an age when cellphones have become extensions of our bodies, robocallers now follow people wherever they go, disrupting business meetings, church services and bedtime stories with their children.

Lawmakers, tech industry look to thwart robocalls

Lawmakers are looking to work with the tech industry to stop a nuisance for millions of Americans: robocalls.

Robocalls, automated calls that use a computerized system to deliver pre-recorded messages or to connect a call to everyday Americans, are a problem for many, but especially the elderly, according to the House Energy and Commerce Committee's subcommittee on Digital Commerce and Consumer Protection.