Annual Toll Fraud Report and Some Comments

The Communications Fraud Control Association (CFCA) put out their semi-annual fraud report last year. It has been out for a while and I have been referring to and quoting it, but I wanted to point out where to find it and point out a few key bits of information. First, here is the link. You have to register to get the actual report, but it comes to you almost instantly.

http://www.cfca.org/pdf/survey/Global%20Fraud_Loss_Survey2011.pdf

The report is based on a survey of some 34 service providers. The CFCA estimates that the global fraud issue costs service providers, enterprises, and consumers some $40 Billion a year. This makes fraud the #1 voice, VoIP, UC security issue out there. Think about that number - is there any data security issue that approaches this? Financial fraud, DDoS, etc.? No way.

Some of the types of fraud only affect service providers, but a good number affect enterpises. Of the 5 largest types of fraud, two affect enterprises:

- $5 Billion a year - compromised PBX/voicemail systems - examples are compromised DISA features, which are provided to users who generate toll charges to enterprises. Often small enterprises, who don't have the expertise to properly configure their PBXs.

- $4 Billion  a year - International Revenue Share Fraud - affects enterprises when call generators drive traffic to premium numbers.

The United States is the #1 country where fraud originates. The top 5 countries where fraud terminates are Cuba, Somalia, Sierra Leone, Zimbabwe, and Latvia.