I will be participating in a NoJitter webinar on October 10th, on the topic of Voice, VoIP, UC security in contact centers. Many of the security issues I cover in this blog, such as harassing calls, Telephone Denial of Service (TDoS), call pumping, voice SPAM, are particularly acute in contact centers. Attackers can easily get 1-800 numbers, can make money through call pumping, and can have an incentive to generate TDoS.
Here is a link to the webinar. I hope you can listen in: